Faqs

In 99% of hardware repairs—such as screen replacements, battery swaps, camera repairs, and charging port replacements—your data remains completely intact and untouched. We never wipe or factory-reset your device unless specifically requested or strictly necessary for deep operating system corruption. Furthermore, our technicians follow a strict zero-access privacy protocol: we never browse, copy, or export your personal files. We still recommend maintaining regular cloud backups (iCloud or Google One) as best practice for any mobile device.

Most common smartphone repairs (including iPhone, Samsung Galaxy, and Google Pixel screen and battery replacements) are completed within 30 to 45 minutes. More complex services—such as iPad digitizers, laptop thermal overhauls, console HDMI port micro-soldering, or liquid damage ultrasonic cleaning—typically take between 2 to 24 hours depending on the extent of diagnosis and post-repair quality assurance testing.

Every repair is backed by our 90-Day Parts & Workmanship Warranty. If the replaced component develops any manufacturer defect—such as touch unresponsiveness, dead pixels, backlight flickering, or battery charging anomalies—we will replace it free of charge. The warranty covers all defects in parts and labor. Please note that subsequent accidental physical damage (such as a new crack from a drop) or new liquid exposure is excluded.

Yes! We provide a Zero-Obligation 21-Point Digital Pre-Check completely free of charge. Our technicians thoroughly test battery health, display responsiveness, wireless radios (Wi-Fi, Bluetooth, Cellular), speakers, microphones, cameras, and charging amperage. Once completed, we give you an upfront, transparent flat-rate quote before any work begins. If you choose not to proceed, you pay nothing.

We believe in complete transparency. We stock both Original Equipment Manufacturer (OEM) grade components and premium tested aftermarket alternatives to suit your preferences and budget. Our OEM-spec parts deliver factory color accuracy, True Tone compatibility, and full refresh rates, while our premium aftermarket parts offer a cost-effective solution without compromising safety or reliability.

Act quickly: 1) Power the device OFF immediately and do not attempt to turn it back on or charge it. 2) Remove any protective case, SIM tray, and memory card. 3) Dry the outside with a microfiber cloth or paper towel. 4) DO NOT use uncooked rice (rice grains and dust enter charge ports, and starch accelerates corrosion). 5) Bring the device to our lab as quickly as possible for professional ultrasonic alcohol cleaning and moisture displacement.

Yes! Modern smartphones feature fused glass backs that are notoriously difficult to remove by hand. We utilize specialized non-thermal laser separation equipment that breaks down the factory epoxy without applying destructive heat or mechanical force to the internal battery and motherboard. This ensures a clean, seamless rear glass installation that looks and feels like brand new.

Absolutely. Game console repair is one of our dedicated specialties. We perform micro-soldered HDMI 2.1 port replacements on PlayStation 5, Xbox Series X/S, and Nintendo Switch docks. We also resolve console overheating, loud fan noise, and sudden shutdowns by replacing dried liquid metal/thermal compound, clearing heat sinks, and repairing power delivery ICs.

Walk-ins are always welcome during all business hours! You can stop by anytime for a quick consultation or repair. However, if you would like guaranteed priority bench time or want to ensure a specific part is reserved for your exact device color and model, booking an appointment online or calling ahead is recommended.

Repairing your device typically saves you between 60% and 80% compared to purchasing a brand-new flagship phone, laptop, or console. Beyond the substantial financial savings, repairing your existing hardware avoids tedious data transfers, keeps your favorite device running smoothly, and prevents hazardous electronic waste from entering local landfills.